Frequently Asked Questions
Frequently Asked Questions
1. How much is delivery?
Delivery fees start at $6.00 from establishment for a 3 mile radius over 3 miles there it is a $1.80 charge per mile instead.
An 18% gratuity is added to orders of $100.00 and over
2. What about tips?
Our drivers use their own vehicles and gas. They work hard to assure that your meal is delivered to you promptly professionally. As with all food service wait staff, they rely on tips as their major source of income. Unlike restaurant wait staff, our drivers do not serve multiple tables. They dedicate themselves exclusively to your order. The entire delivery process for our drivers from start to finish can take up to one hour.
A 15-20% gratuity is suggested on all orders. Our drivers sincerely appreciate your generous consideration.**UPDATE** Due to COVID we have implemented a partial tip that you are free to add too. Most drivers stayed on staff to serve customers and not being tipped.
3. When should I order?
Orders should be placed at least 1 hour before desired delivery time.
4. Can I place an order for a future time?
YES! We recommend placing an Advanced Order to help ensure your desired delivery time. Advanced orders can be placed online up to 5 days before desired delivery time. Under delivery time in the order window, click on the highlighted HERE button. This will allow you to choose a day and time for your delivery. This is only available with certain establishments.
5. How many establishments can I order from at one time?
You may order from as many restaurants as you wish, however, a seperate delivery fee will be added for each additional stop.
6. What are your hours?
M-Sun 8am - 900pm
Times may vary with season's
7. How long does it take?
We do our best to get your order to you as quickly as possible, almost always within 45-60 minutes . Please take into consideration that restaurant preparation time, weather and traffic may affect us from time to time, therefore we cannot guarantee a delivery time. Advanced Orders take Priority.
8. Will my food arrive to me fresh?
Absolutely! We submit your order to the restaurant for preparation based on driver availability. This means that your order begins being prepared only when we have a driver on the way to the restaurant to pick it up. Your order goes immediately into a specialized thermal insulated catering bag to keep it hot and fresh, and then it is delivered directly to you. You couldn't get it hotter if you went to get it yourself!
9. How do I pay?
We accept cash, Visa, Mastercard, Discover, American Express. Cash is paid to the driver upon delivery.Driver's carry maximum $20.00 change, should you need more change you must make us aware either by calling or notes. Credit cards are processed on our secure site at the time of your order.
10. Why is my credit card being denied?
Often times, if your credit card is denied hat means that your billing zip code is incorrect. Please be sure to enter teh correc billing zip code, (aka the zip code where your credit card bill is received). This is a security measure for you, from your bank
11. Why did my credit card get charged, even when the website said it was denied?
If you do not enter the correct billing zip code, your bank will decline the order. Those funds will be put on a pre-authorization hold or 3-7 business days. Steamboat Delivers is not responsible for any incorrect information or any holds placed on your account from your bank.
12. Can I use restaurant coupons?
We're sorry, but no. Our participating restaurants still want to serve you in person for those nights out. So save those coupons for a quality, complete service, in house meal.
13. What do you do with information you collect from me?
Your privacy is our primary concern and we will never share your information with any outside person or entity. We store only needed personal information for order completion and direct contact in our secure and private database. Credit card information is never saved. So remember your password.
14. What else do I need to know?
Restaurants menus and prices are subject to change. Orders cannot be cancelled once placed . Call us immediately at 970-439-0080 if the restaurant has incorrectly packaged your order to schedule a re-delivery or to receive credit. We reserve the right to refuse service at our discretion. Thank You for your business.
15. What if I don't see my favorite restaurant?
Let the owner or manager of the establishment know that you would like their food delivered to you by Steamboat Delivers and perhaps in the future that establishment and the owner of Steamboat Delivers can work something out.
16. What if I am not satisfied with the service or meals?
Note: All sales are final.
We will make every effort to make sure you are satisfied with our service. The meal satisfaction is part of the establishment you ordered from.
We require all participating restaurants to package your meals according to your order. Your Steamboat Delivers driver will NOT open the packaging to verify accuracy or preparation of your meal. We confirm your order with the establishment and feel confidant it is accurate.
Please contact our office with any complaints,concerns or kuddos with our service. We work hard for you to get your favorite establishment delivered to your door. Like and rate us on @steamboatdelivers on Facebook and follow us @STBTDelivers on twitter and steamboatdelivers on Instagram
PLEASE CONTACT Steamboat Delivers WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES